PROJECT
Cobros Fácil
ROLE
UX Designer
DURATION
Jan 2017- Apr 2017
TARGET
B2B LATAM
About Cobros Fácil
Mobile POS app where users can receive payments and manage; Inventory, workforce, and finances, all in one app.
The research
The cost of a regular POS device from traditional companies in Bolivia is around $500 USD, that is the dealbreaker for small businesses and entrepreneurs. The business model from Cobros Facil is pay-as-you-go.
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The problem
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Many entrepreneurs and small businesses are interested in receiving credit card payments but having to pay for hardware is the main deal breaker.
User Personas
Conversations and surveys were made to understand how their problem can be solve
Traditional POS operation flow
Common user pains
Traditional POS devices are not made to be remote services
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Administration is made manually
Traditional POS systems are not user friendly
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Some small businesses or entrepreneurs can’t afford a POS device
Site map
Final flow
Solution optimization
Users can download the app on any device
All activities are registered within the app
Each user (could be each employee) has its own login and password for the app.
After having several conversations with each type of user, I design the UX and UI
as user centered as I could
Service charges per transaction.
Inicial Wireframes
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After analyzing all the conversations I had with the different types of users.
I knew I had to give both charging options.
Keypad: for users who don’t have a physical inventory, don’t want to add inventory to the system, don’t have time to add inventory, the change by different units (mts, lbs etc) or don’t have inventory, their business is based on intangible things.
Products: having your inventory in the system is the recommended way to use it. This makes it easier for the user at the end. All sales will synchronize with inventory and at the en of the day, the user will have an exact picture of how it’s going on.
Numbers needed to be big, such as the “charge” bottom.
There are only 4 actions in the screen, KEYPAD, PRODUCTS, CHARGE and MENU.
This will make things easy for any user and any business.
UI improvements
The first thing you need, the first thing you see
By integrating all actions in the main and first screen the user sees, I reduced the margin of user error.
The “charge” Botton is big enough to understand that you need to press if you need to charge the amount shown.
The user can add a description for the amount that the user is charging. This will keep record and also, if wanted, can be added as a product for future sales.
The digits were designed to apear like a calculator.
The user can Add the amount and this will be sent directly to the cart above in the right showing the amount of items that transaction has.
The user can change from keypad option to product option with Intuitive icons
Search the product you wish to sale
Having all your inventory ready to manage and be sold is something that users were very exited about.
Easy search bar, users can search by name or SKU number.
Basic description of each product and their prices.
Users can add to cart by clicking the product.
Adding a product to inventory,
it’s just a click away
Adding a new product couldn’t be easier. Users only needs to take a picture and include the product details.
Organize your new product by a category.
Users can choose a unit or create one (lbs, mts, hours etc)
Users can create a tax % or quantity, so taxes will be included in all sales.
All transaction ready to be verified
This easy to use design expands for more information about the transaction.
Payment method. Cash or Card
Amount, date and time.
For complete information about the payment.
The perfect app for restaurants, food delivery or any other service
Tip function can be enabled in settings
Cash payments
The app has no way to sync
Cash payments to the system
I designed a way to confirm
The amount received.
After the amount from the cart
Was confirmed, the seller:
1-Will receive the money
2- Count it carefully
3- Enter the amount counted
To the app.
This confirms that the seller
Counted the money because
The number needs to be
The same as the one added
To cart.
Amount confirmed,
If not, the color will
not
Change and the user
Won’t be able to
precess
The sale.
